For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid upon arrival in INDIA (Kerala) but definitely before the commencement of the services. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.
Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
60 days prior to arrival: 10% of the Tour / service cost
45 days prior to arrival: 20% of the Tour / service cost
15 days prior to arrival: 25% of the Tour / service cost
07 days prior to arrival: 50% of the Tour / service cost
07 days prior to arrival: 75% of the Tour / service cost
Less than 72 hours or No Show: No Refund
In case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required).
Some cancellation and refund policies are out of our tender:
Refund for hotel payment will follow the hotel’s cancellation policy
Train tickets cancellations will follow the Railway’s policy
Flight tickets cancellations will follow the airlines company policy
In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.
Our Liabilities & Limitations:
Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.
Law & Jurisdiction:
For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by Voyages Kerala, will be under the exclusive jurisdiction of Court of Thiruvananthapuram.
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You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Voyages Kerala, PGRA-50, TC 36/138(2), Opp Ice plant, Vallakadavu, Enchakkal P.O, Trivandrum- 695008, India.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Tel - +91 471 6451810 / +91 471257 20 70 / 71
PGRA-50, TC 36/138(2), Opp Ice plant, Vallakadavu, Enchakkal P.O, Trivandrum- 695008, India
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